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SHIPPING & RETURNS

Shipping Policy

Thank you for visiting and shopping at The Sun Print. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time:

All orders are processed within 3-8 business days. Processing time depends on select products. Customised/Personalised Purchases may take longer than usual. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates:

Shipping charges for your order will be calculated and displayed at checkout. A Standard Shipping charge of Rs. 150/- is charged at the time of payment, duly notifying the purchaser. No Shipping charges are levied on purchases  exceeding Rs. 500/-.

Delivery delays can occasionally occur due unforeseen circumstances.

Shipment addresses

The Sun Print is currently shipping to over 100+ Pin Code areas across India. Please verify with our customer support for a confirmation on the shipment availability to your area.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Taxes

The Sun Print offers its products after levying all kinds of taxes, therefore customers would not be charged/applied any kind of additional charge for tax at the time of their purchase.

International Shipping Policy

We currently do not ship outside India.

Return & Exchange Policy

Option 1 – No Refunds/Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at our e-mail contact.thesunprint@gmail.com with details of the product and the defect accompanied with pictures of the defective item.

Upon receipt of the said e-mail, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product using the original medium of delivery or refund the purchase price, using the original method of payment.

Option 2 – Refunds Permitted:

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Some items are non-refundable and non-exchangeable. These items include:

  • Sale/Discounted Items (Only regular priced items may be refunded. Sale items are non-refundable)

  • Custom Illustration Drawing (Vector Art/Cartoon Art/Realistic Portrait Art) Charges are non-refundable. Artwork Customistation confirmation, acceptance and follow through is done on a one-on-one/personal contact medium with/by the customer, therefore they may not be refunded.

  • Product being returned after 30 days from the date of purchase is considered a non-refundable item.

  • Shipping and Handling Charges are non-refundable.

  • Products priced below Rs.500/- are non-exchangeable.

To follow-up on the status of your return, please contact us at our e-mail contact.thesunprint@gmail.com.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.