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STORE POLICY

Customer Care

Here at The Sun Print we seek to provide quality, reliable and satisfactory services in supporting and assisting our customers with utmost dedication. Like Shep Hyken quoted, "Kindness and courtesy are the root of a positive customer service experience", we give in our best to live up to those heavenly standards. We consider Customer Satisfaction our number one job and one important goal, therefore all our dictated policies are aimed towards it. We always strive towards making our customer visits and purchases a delightful experience by providing not just Quirky Designs, Customisations, Promised Delivery, Exciting Offers & Discounts, Effective Customer Follow Ups but also Complimentaries in the form of Free Delivery, Additional Coupons and Button Badge souvenirs. For a more personal effort we also draft each of our customers a handwritten letter and tag it along with their orders. 

Privacy & Safety

This column informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and enhancing a greater experience with us. By using the Site, you agree to the collection and use of information in accordance with this policy.

The Sun Print collects a variety of information that you provide directly to us. We process your information when necessary o provide you with the Services that you have requested when accepting our Terms & Conditions and Store Policy, or where we have obtained your prior consent. 

The Sun Print collects information from you through: 

  • Account registration and administration of your Account.

  • The Sun Print Services that you use.

  • Requests or questions you submit to us via forms or e-mail (e.g, support forms, sales forms, marketing forms).

  • Your communications and dealings with us.

  • Your participation in The Sun Print discount contests.

  • Uploads or Posts to the Services

  • Requests for Customer Support and Technical Assistance

Without your information, we cannot provide you with the services you have requested or you may be limited in your use of the services.

We may occasionally use examples of custom printed products (badges and frames) we've previously produced in our brochures, website, exhibits and pitches. If you would prefer to opt-out or keep your relationship to you discreet, please let us know by clearly stating on your order or artwork approval.

Payment Methods

Our current operating Payment methods

- Google Pay
- Phone Pay

- PayTm

 

Due to certain technical obstructions we are not able to accept payments directly through our website. We can understand the inconvenience caused by this and we extremely regret it. We are trying our best to bring back the on-site payment option. Thank you for understanding. 

Our Cash On Delivery payment method is currently non-operational, due to the prevention of the spread of Covid-19 Corona Virus. We notice our Customers prior them making a purchase about the of other payment methods, excluding the aforemention. We duly inform our customers the methods of approaching towards our payment services via an email right after their purchase.

Terms & Conditions

Designs produced by us

Any designs produced by us for you will remain our Intellectual Property and may not be used in any other form without our prior written consent.

Designs

We may occasionally use examples of custom printed products (badges and frames) we've previously produced in our brochures, website, exhibits and pitches. If you would prefer to opt-out or keep your relationship to you discreet, please let us know by clearly stating on your order or artwork approval.

Cancellation of a Custom Art Work Order

In case of a cancellation of an Custom Illustrated Badge/Frame the cost of designing the Artwork is non-refundable and charged at the single unit price, deducting the Physical Product Charges which may have been levied at the time of payment and the remaining amount would be refunded via the original method of payment.

Copyright Designs Usage

It is on totality the client's responsibility to gain authorization to use any copyrighted, trademarked or otherwise licensed material/logos in their order. We will not be held liable for use of copyrighted, trademarked, or otherwise licensed logos, designs or artwork in products supplied to our specifications.

Shipping & Returns Policy